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Privacy Policy


This document refers to personal data, meaning any information concerning or relating to a living person who is either identified or identifiable (such a person is referred to as a ‘data subject’).

An individual could be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier (such as an IP address) or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual.


The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain. 

Personal Data


Centric does not collect any financial data from advisers, scheme members or pension providers. Basic personal collected is collected from scheme members during registration process to provide access to the Engage Application. Centric act on behalf of its advisers in the capacity of data processor. Centric has conducted a completed GDPR risk analysis process review ensuring all necessary controls are in place to maintain complete and comprehensive GDPR compliance.


Limited personal data may also be collected from advisers in their registration process relation to contact details. Controls are in place to ensure secure storage of this information and on no occasions is this data ever transmitted or copied. Centric will collect payment details such as IBAN and BIC numbers in order to collect payment of subscriptions. Banking details of adviser are never stored and are deleted once transmitted to an adviser’s bank.

Centric website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. uses cookies to help Centric identify and track visitors and their website access preferences. Centric website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Centric website. Centric also collects statistics about the behaviour of visitors to its website using Google Analytics Centric will only collect the information needed so that it can provide you with the necessary credentials to access the website and in order to contact you about updates to the services we provide.


Legal basis for processing any personal data


To meet Centric’ contractual obligations to members (members downloading and opting to register to Engage App).


Legitimate interests pursued by Centric


To promote the services offered by Centric and/or to market the services and/or products.




In registering for the Engage Application members are consenting to the terms set out in this Privacy Notice. For advisers, when registering with Centric you are agreeing to the terms set out in this Privacy Notice. You can withdraw consent at any time by emailing or writing to us, see last section for full contact details.



Centric does not pass any personal information onto any party. Adviser’s with access to the Platform are the nominated advisers of specific schemes. Advisers will never has access to schemes to which they are not the appointed adviser.


Whist advisers approved by Centric are the nominated advisers for a given scheme we do not share your personal data with these advisers. There are a number of facilities within the App to contact your adviser and only if selected will your details be passed onto your nominated adviser.


Advisers have the facility to send push notification and upload documents within the Platform. This transmission is being send within the Centric platform and the adviser has no sight or access to your contact details, only the content being transmitted.


Retention Policy


Centric will process personal data during the duration of any contract and will continue to store only the personal data needed for five years after the contract has expired to meet any legal obligations. After five years any personal data not needed will be deleted.


Data storage


Data is encrypted and held in a secure cloud-based web centre in France. The web centre is owned and operated by Amazon as a part of their AWS (Amazon Web Services), which maintain the highest storage security controls available. Centric does not store personal data locally on servers or any personal devices. No personal data is held outside the EEA.

Your rights as a data subject:


At any point whilst Centric is in possession of or processing your personal data, all data subjects have the following rights:


  • Right of access – you have the right to request a copy of the information that we hold about you.

  • Right of rectification – you have a right to correct data that we hold about you that that is inaccurate or incomplete.

  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.

  • Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.  

  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.

  • Right to object – you have the right to object to certain types of processing such as direct marketing.

  • Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that Centric refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.

Centric at your request can confirm what information it holds about you and how it is processed.


You can request the following information:


  1. Identity and the contact details of the person or organisation Centric that has determined how and why to process your data.

  2. Contact details of the data protection officer, where applicable.

  3. The purpose of the processing as well as the legal basis for processing.

  4. If the processing is based on the legitimate interests of Centric or a third party such as one of its clients, information about those interests.

  5. The categories of personal data collected, stored and processed.

  6. Recipient(s) or categories of recipients that the data is/will be disclosed to.

  7. How long the data will be stored.

  8. Details of your rights to correct, erase, restrict or object to such processing.

  9. Information about your right to withdraw consent at any time.

  10. How to lodge a complaint with the supervisory authority (Data Protection Regulator).

To access what personal data is held, identification will be required


Please contact us for the document requirements that we will need to receive in order to process a data release request.

If Centric is dissatisfied with the quality of documents received, further information may be sought before personal data can be released. All requests should be made to or by phoning +353 1 872151007 or writing to us at the address further below.




In the event that you wish to make a compliant about how your personal data is being processed by Centric, you have the right to complain to Centric. If you do not get a response within 30 days you can complain to the Data Protection Regulator.

The details for each of these contacts are:


51 Bracken Road
Telephone +353 1 872151007
or email

Data Protection Commissioner:

Canal House, Station Road,
Co. Laois, R32 AP23,
Phone +353 (0761) 104 800

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